Refund policy
Refund Policy
All sales are final. Due to the nature of our products and fulfillment process, we do not accept returns or offer refunds for change-of-mind purchases, incorrect size/color selection, or buyer's remorse.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us at karbonamor@yahoo.com within 7 days of delivery with your order number and photos/video of the issue. We will review your claim and, if approved, send a replacement or issue a refund at our discretion.
Lost or Undelivered Orders
If tracking shows your order as delivered but you haven't received it, please contact us at karbonamor@yahoo.com within 7 days so we can investigate with the shipping carrier.
Order Cancellations
Orders can only be canceled within 24 hours of purchase, before they've been processed for shipment. Once an order has shipped, it cannot be canceled.
Non-Refundable Situations
- Change of mind after purchase
- Incorrect address provided by the customer
- Delays caused by customs, weather, or carrier issues outside our control
Questions about your order? Contact us at karbonamor@yahoo.com